169 Reinforce Cashier Process

When there is an Ambulatory Service, and they collect the money before providing the Service;  the service is not provided (to show the warning at the Cashier screen about the pending charge to be done) and the Patient requires the return of the payment.  To show in the Cashier's transaction report all money returns and collections. 

In order to collect the money from a patient before the service is provided, the process is register a new service request for the patient, look for the patient in service orders and create charge, then in multibilling you will see a pending order message “The service order is not completed”, but you can continue to create the receipt and collect the money.
After this if the patient will not receive the service the cashier can cancel the sales receipt on cancellation of delivery notes and the money will be returned to the patient automatically.

a.-) Service Request

b.-) Service Orders - Create Charge

c.-) Multibilling - Pending Orders

d.-) Receipt Sale / Review Cash Reconciliation Report /  Cancel Delivery Note - Return Money / Review Cash Reconciliation Report

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2. To show how to make the patient's money return when there was a mistake on the CoInsurance or CoPayment, the Cashier collected more money than it should be and the Patients come back 3 days later after talking with the Insurance about the additional payment he made.  In this case, the Encounter was closed a few days ago,  we must cancel that Invoice, make the cash return, re-invoice the encounter with the adjusted CoInsurance.

Answer:

a.-) Multibilling / Create Receipts for insurance and patient with Policy Discounts 

b.-) Review Cash Reconciliation Report

c.-) Cancellation of Delivery Notes (Insurance Receipt and Patient Receipt)

d.-) Multibilling / Move Policy Discounts and Create Receipts for insurance and patient.

b.-) Review Cash Reconciliation Report

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3. To show the way how the Main Cashier receives the end-of-the-day cashiers' collections;  to make this exercise with at least 2 cashiers delivering the money.

Answer:

a.-) Example of Cashier Balance and Cashier Closing

b.-) Review Cash Reconciliation Report 

c.-) Review Conciliation Cash Report

d.-) Review Cash Journal Report

Cash Reconciliation Report

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3.b Differences in cash (Physically vs System)

When doing the cashier balance we can have a positive or negative amount and that difference normally in cash would go to a specific GL Account.

a.-) Cashier Balance and Cashier Closing

b.-) Review Cash Reconciliation Report 

c.-) Review Cash Journal Journal 

d.-) Review Cash Journal Accounting Entry

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